Frequently Asked Questions
Frequently Asked Questions
Welcome to CasaChairs LLC! We've compiled answers to our most commonly asked questions to help you shop with confidence. If you don't find what you're looking for, please don't hesitate to contact us.
Ordering & Payment
How do I place an order?
Simply browse our collection, select the chairs you love, choose your quantity, and add them to your cart. When you're ready, proceed to checkout where you can enter your shipping information and payment details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.
Can I modify or cancel my order?
Please contact us immediately at support@casachairs.shop or call (518) 617-1360. If your order hasn't shipped yet, we'll do our best to accommodate changes or cancellations.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $500 within the continental United States.
Do you ship internationally?
Currently, we ship within the United States only. We're working on expanding our shipping options in the future.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.
What if my item arrives damaged?
We take great care in packaging, but if your item arrives damaged, please contact us within 48 hours with photos. We'll arrange for a replacement or refund immediately.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all items in original, unused condition with original packaging. Return shipping costs are the responsibility of the customer unless the item is defective.
How do I initiate a return?
Contact our customer service team at support@casachairs.shop to receive a return authorization number and instructions.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Can I exchange an item?
Yes! Contact us to arrange an exchange. We'll help you find the perfect replacement.
Product Information
Are your chairs easy to assemble?
Most of our chairs require minimal assembly. Each product comes with clear instructions and all necessary hardware. Assembly typically takes 15-30 minutes.
What materials are your chairs made from?
We use high-quality materials including solid wood frames, premium upholstery fabrics, and durable metal components. Specific material details are listed on each product page.
How do I clean and maintain my chairs?
For upholstered chairs, vacuum regularly and spot clean with mild soap and water. For wood frames, dust with a soft cloth and use wood polish as needed. Detailed care instructions are included with your purchase.
What is the weight capacity of your chairs?
Our chairs are designed to support up to 250-300 lbs, depending on the model. Specific weight capacities are listed on individual product pages.
Do you offer bulk or commercial pricing?
Yes! For orders of 10 or more chairs, please contact us at support@casachairs.shop for special pricing.
Customer Service
How can I contact customer service?
We're here to help! Reach us at:
Email: support@casachairs.shop
Phone: (518) 617-1360
Address: 3215 Sandstone St, Sedalia, MO 65301 USA
What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 AM - 6:00 PM CST. We respond to emails within 24 hours.
Do you have a showroom?
Currently, we operate online only, which allows us to offer you the best prices. However, we provide detailed photos, descriptions, and customer reviews to help you make informed decisions.
Still Have Questions?
We're always happy to help! Contact us at support@casachairs.shop or call (518) 617-1360, and our friendly team will assist you.
