Shipping Policy
Shipping Policy
Last Updated: November 5, 2025
At CasaChairs LLC, we're committed to delivering your furniture quickly and safely. Please review our shipping policy below for important information about delivery times, shipping costs, and what to expect when your order arrives.
Shipping Locations
We currently ship to all addresses within the continental United States (48 states). At this time, we do not ship to:
- Alaska
- Hawaii
- U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- International destinations
- P.O. Boxes or APO/FPO addresses
We're working to expand our shipping options in the future. Please check back for updates!
Shipping Methods and Delivery Times
Standard Shipping
- Cost: Calculated at checkout based on your location and order size
- Delivery Time: 5-7 business days after order processing
- Carrier: FedEx, UPS, or USPS (depending on your location)
Expedited Shipping
- Cost: Available at checkout for an additional fee
- Delivery Time: 2-3 business days after order processing
- Carrier: FedEx or UPS
Free Shipping
We offer FREE standard shipping on all orders over $500 within the continental United States!
Order Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive an email confirmation when your order has been placed and another email with tracking information once your order has shipped.
Please note: Orders placed on weekends or holidays will be processed on the next business day.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with:
- Tracking number
- Carrier information
- Estimated delivery date
- Link to track your package
You can track your package in real-time using the tracking number provided. If you have any questions about your shipment, please contact us at support@casachairs.shop or call (518) 617-1360.
Delivery
What to Expect
- Most items are delivered via standard ground shipping to your doorstep
- Signature may be required for delivery (depending on carrier and package value)
- Large or heavy items may require curbside delivery
- Please inspect your package upon delivery for any visible damage
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Weather conditions
- Carrier delays
- High-volume shipping periods (holidays)
- Incorrect or incomplete shipping addresses
- Other circumstances beyond our control
CasaChairs LLC is not responsible for delays caused by shipping carriers. If your order is significantly delayed, please contact the carrier directly using your tracking number, or reach out to us for assistance.
Shipping Costs
Shipping costs are calculated based on:
- Package weight and dimensions
- Shipping destination
- Selected shipping method
The exact shipping cost will be displayed at checkout before you complete your purchase. There are no hidden fees!
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your shipping address:
- Contact us immediately at support@casachairs.shop or (518) 617-1360
- Address changes can only be made before the order ships
- Once shipped, contact the carrier directly to request address changes (additional fees may apply)
Damaged or Lost Packages
Damaged Packages
If your package arrives damaged:
- Do not refuse the package - accept delivery and note the damage with the carrier
- Take photos of the damaged packaging and product
- Contact us within 48 hours at support@casachairs.shop with your order number and photos
- We will arrange for a replacement or refund
Lost Packages
If your tracking information shows your package was delivered but you haven't received it:
- Check with neighbors or building management
- Verify the shipping address on your order confirmation
- Wait 24 hours (sometimes carriers mark packages as delivered before actual delivery)
- Contact us at support@casachairs.shop if you still haven't received your package
We will work with the carrier to locate your package or arrange for a replacement.
Refused or Undeliverable Packages
If a package is refused or returned as undeliverable due to:
- Incorrect address provided by customer
- Customer refusal to accept delivery
- Multiple failed delivery attempts
The customer will be responsible for:
- Original shipping costs (non-refundable)
- Return shipping costs
- Restocking fee (if applicable)
Bulk and Commercial Orders
For bulk orders (10+ chairs) or commercial deliveries, special shipping arrangements may be available. Please contact us at support@casachairs.shop or call (518) 617-1360 to discuss:
- Freight shipping options
- White glove delivery service
- Special delivery instructions
- Volume shipping discounts
Holidays and Peak Seasons
During peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.) and holidays, please allow additional processing and shipping time. We recommend ordering early to ensure timely delivery.
Our warehouse is closed on the following holidays:
- New Year's Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
International Shipping
We do not currently offer international shipping. We only ship within the continental United States. We hope to expand our shipping capabilities in the future.
Contact Us
If you have questions about shipping or need assistance with your order, please don't hesitate to contact us:
CasaChairs LLC
3215 Sandstone St
Sedalia, MO 65301
USA
Email: support@casachairs.shop
Phone: (518) 617-1360
Customer Service Hours:
Monday - Friday: 9:00 AM - 6:00 PM CST
Thank you for choosing CasaChairs LLC. We appreciate your business and look forward to delivering quality furniture to your door!
